A recent report has found that consumer interest in contactless healthcare experiences continues to rise even beyond the pandemic. The report shows that an overwhelming 65% of consumers are interested in seeing more contactless payment options for healthcare services, highlighting the growing demand for contactless experiences in healthcare. Additionally, the report reveals that more than half of healthcare providers already offer some form of contactless payment solutions, but only 15% of consumers are currently using them.

To improve the patient experience and meet the demand for contactless payment options, healthcare providers can utilize CentMD, a comprehensive payment platform designed specifically for the healthcare industry. CentMD enables medical professionals to provide contactless online payments and SMS payments, making it easy for patients to pay their bills and access healthcare services remotely. With CentMD, healthcare providers can streamline their payment processes and provide a more convenient and secure payment experience for their patients.

Interestingly, the report also shows that 74% of consumers prefer digital communication methods, such as text messages or emails, over traditional methods like phone calls. To further enhance the patient experience, healthcare providers can use CentMD's secure messaging feature to communicate with their patients and send reminders about upcoming appointments or outstanding balances.